Online support
Need help setting up, want to order, or did something stop working? Our IPTV customer service team in Canada answers 7 days a week, 9 a.m. to midnight (Eastern Time), and one of us reads and replies to every message. Our official email and every other channel are listed on the contact page.
Contact
Email works for everything: orders, setup questions, renewals and problems. You can write in English or French.
Outside our hours, your message waits in line and we answer it when we're back. Asking about selling our service to your own customers? See the IPTV reseller program.
Faster answers
The more we know up front, the fewer emails back and forth. For a problem, include:
Order
The fastest way is our secure checkout: it shows the Interac details right away. Prefer to write to us? Choose a plan, how many screens and your device below. The form opens your email app with your order written out. Press send and we reply with the payment details.
Every plan and extra screen price is on the IPTV Canada pricing page, including the cost of a second or third screen.
Haven't tried us yet? Take the free 24-hour trial first. No card needed.
Ordering
Your plan, screens and device land in our inbox, so we know exactly what to set up.
You get the email address to send the payment to and your total. The payment steps show how it looks in your banking app.
Send the e-Transfer from your bank. Put your first name in the message box so we can match it to your order.
As soon as the payment arrives during support hours, we email your login details and the setup steps for your device from the installation guide.
Self-help
Try these first. They sort out a lot of what lands in our inbox.
Unplug the modem and router for 30 seconds, then plug them back in. If the TV is on Wi-Fi, switch it to the 5 GHz network or run an ethernet cable, especially to a basement TV. Pause big downloads in the house. More in how much internet speed IPTV needs.
Open the app settings and find the EPG or TV Guide option, then press update or refresh. Give it a couple of minutes to load. If it's still blank, restart the app.
Type the username and password again by hand. Look for a space at the end, a capital letter that should be small, or a zero where the letter O belongs. Check the server address for typos too. Our IPTV Smarters Pro guide shows which box each part goes in.
If only one channel acts up, it's probably that stream, not your internet. In the app settings, switch the stream format from TS to HLS (m3u8), or the other way round. Still freezing? Send us the channel name and we'll check it.
FAQ
Email help@supportiptv.ca. We answer 7 days a week, 9 a.m. to midnight (Eastern Time), in English and French. For a problem, include the details listed under what to put in your message.
We send it as soon as your e-Transfer arrives, during support hours. If you pay late at night, it's waiting for you when we're back. Some banks hold a first e-Transfer to a new contact for a while, so the very first payment can take a little longer.
Oui. Write to us in French and we answer in French, for setup help, orders and renewals alike. Looking for French channels? Read our guide to French-language IPTV in Quebec.
Evenings are when everyone in your area is online, so a weak Wi-Fi signal shows up then. Try ethernet or the 5 GHz network, and restart your router. Our internet speed guide explains what else helps.
Reply to the reminder we send before your plan ends, or use the order form. Send the e-Transfer and we add the time to your account, with nothing to reinstall. Not renewing? Do nothing, as our cancellation policy explains.
